Shipping policy

 

Shipping Policy | AnySkinz

Last Updated: November 11, 2026

Thank you for shopping at AnySkinz! We are committed to providing a transparent, reliable, and convenient shipping experience.

This Shipping Policy explains our shipping destinations, delivery options, shipping charges, processing times, tracking information, customs responsibilities, and procedures for delayed, lost, or damaged shipments.

1. Where We Ship From

AnySkinz operates from the United Kingdom, with orders fulfilled and dispatched through our shipping partners and warehouses in Hong Kong and mainland China.

Our UK business contact address is separate from our shipping and fulfillment facilities. Orders are not necessarily dispatched from the United Kingdom.

All orders are shipped using tracked delivery services.

2. Shipping Destinations

We offer international shipping to supported destinations across Europe, North America, Asia, Oceania, and other regions.

Shipping charges depend on your delivery destination.

European Shipping Zone

Our European shipping zone includes the European Union, the United Kingdom, Switzerland, Norway, Iceland, and other supported European countries and territories.

Some nearby transcontinental countries and territories are also assigned to our European shipping zone.

Rest of World Shipping Zone

Destinations outside our European shipping zone are covered by our Rest of World shipping rates, where delivery is available.

Shipping availability is determined by the destination entered at checkout. Some destinations or addresses may be unavailable due to carrier limitations, customs restrictions, or operational requirements.

The shipping options and charges displayed at checkout are the final applicable options for your delivery address.

3. Shipping Options and Rates

We offer three tracked shipping options.

All prices below are in US dollars (USD).

Europe Shipping Rates

Shipping Method Estimated Transit Time Price
Standard Tracked Shipping 10–15 business days $6.90
Standard Shipping + Loss Protection 10–15 business days $10.79
Standard Shipping + Loss & Damage Protection 10–15 business days $11.79

Rest of World Shipping Rates

Shipping Method Estimated Transit Time Price
Standard Tracked Shipping 10–15 business days FREE
Standard Shipping + Loss Protection 10–15 business days $3.89
Standard Shipping + Loss & Damage Protection 10–15 business days $4.89

Important shipping information:

  • All three options include tracking.

  • Paid shipping protection is optional.

  • Protection upgrades do not provide faster delivery.

  • Free standard shipping is available for supported destinations outside the European shipping zone.

  • No minimum order value is required for the listed standard shipping rates.

  • Shipping charges are calculated according to the destination entered during checkout.

  • The final shipping cost is displayed before payment.

Any additional charges that apply to your destination or order will be displayed at checkout where collected by AnySkinz.

4. Order Processing Time

Orders are normally processed within 1–3 business days after payment confirmation.

Processing includes order verification, preparation, packaging, and handover to our shipping partner.

Processing takes place on business days, excluding weekends and applicable public holidays.

Custom-designed or personalized skins may require additional production time. We will communicate any significant additional preparation requirements when applicable.

5. Estimated Delivery Times

For standard orders, our estimated delivery schedule is:

Stage Estimated Time
Order processing 1–3 business days
Shipping transit 10–15 business days
Total estimated delivery 11–18 business days

Delivery times are estimates rather than guaranteed delivery dates.

The transit period begins when your order has been handed to the shipping carrier.

Delivery times may be affected by customs inspections, public holidays, carrier delays, severe weather, peak shopping periods, or other circumstances beyond our reasonable control.

If your shipment experiences an unusual delay, please contact our support team.

6. Order Tracking

Every shipment includes tracking information.

Once your order has been dispatched, you will receive a shipping confirmation email containing available tracking details.

Tracking updates typically become available within 24–72 hours after dispatch, although the first tracking scan may take longer in some cases.

International shipments may travel through multiple logistics partners before reaching the final delivery carrier.

Tracking updates can occasionally pause while a shipment is being transferred between carriers or undergoing customs processing.

A temporary gap in tracking information does not necessarily mean that a parcel has been lost.

7. Optional Shipping Protection

We offer optional shipping protection upgrades during checkout.

Standard Tracked Shipping

Includes tracked delivery without an additional optional protection package.

Customers choosing standard shipping remain entitled to applicable consumer protections and the remedies described in our Return & Refund Policy.

Standard Shipping + Loss Protection

Provides additional coverage for qualifying shipments confirmed lost during transit.

Following investigation and confirmation, we will arrange an appropriate replacement or refund for the affected item.

Standard Shipping + Loss & Damage Protection

Provides additional coverage for qualifying shipments confirmed lost or damaged during transit.

Depending on the circumstances, we will arrange an appropriate replacement or refund for the affected item.

Shipping protection does not guarantee a specific delivery date.

Optional protection does not replace, limit, or remove any mandatory consumer rights.

8. Delayed or Missing Deliveries

If your order has exceeded its estimated delivery window, or tracking suggests that it may be missing, please contact us at:

support@anyskinz.com

Include your order number and tracking details.

Our support team will review the shipment information and, when appropriate, contact the relevant shipping partner to investigate.

If an order is confirmed lost, we will provide the appropriate resolution in accordance with your selected shipping option, our policies, and applicable consumer law.

We do not require customers to purchase optional shipping protection to receive assistance with an undelivered order.

9. Damaged or Incorrect Orders

If your order arrives damaged, defective, or incorrect, please contact our support team as soon as possible, ideally within seven days of delivery.

Please provide:

  • Your order number

  • A description of the issue

  • Clear photographs of the product

  • Photographs of the shipping packaging, if relevant

The suggested seven-day notification period does not restrict your statutory consumer rights.

After reviewing the issue, we will arrange an appropriate replacement, refund, or other legally required remedy.

For items confirmed damaged, defective, or incorrect, AnySkinz will cover necessary return shipping costs where applicable.

10. Customs, Import Duties, and Taxes

International orders may be subject to customs inspections, import duties, VAT, sales taxes, or other charges imposed by the destination country.

Unless expressly included in the product price or collected during checkout, these charges are generally the customer's responsibility.

Customs charges are separate from the shipping costs listed in this policy.

Any duties or taxes collected by AnySkinz during checkout will be disclosed before payment.

Customs clearance procedures and fees are determined by the relevant authorities and may vary depending on the destination, product, and declared shipment value.

We cannot guarantee that international shipments will be exempt from customs duties or import taxes.

Customers are responsible for checking applicable import requirements in their destination country.

11. Shipping Address Accuracy

Customers are responsible for providing a complete and accurate shipping address at checkout.

Please verify your name, street address, postal code, city, country, and other required delivery details before submitting your order.

If you notice an error, contact us immediately at support@anyskinz.com.

We will try to correct the address before dispatch when possible.

Once an order has entered fulfillment or has been shipped, address changes cannot be guaranteed.

If a shipment is returned because of an incorrect or incomplete address, please contact us to discuss available reshipping or refund options and any applicable costs.

Nothing in this section limits mandatory consumer rights.

12. Order Changes and Cancellations

If you need to change or cancel an order, please contact our support team as soon as possible, preferably within 12 hours of purchase.

We can generally process cancellations before production or fulfillment begins.

Once production or shipping has started, cancellation may no longer be possible, especially for custom or personalized products.

Applicable statutory cancellation and refund rights remain unaffected.

For more information, please review our Return & Refund Policy.

13. Returns and Refunds

Eligible standard products may be returned within 14 days after delivery, subject to the conditions in our Return & Refund Policy.

Customized or personalized products may have different change-of-mind return eligibility.

Defective, damaged, incorrect, or misdescribed goods remain subject to applicable consumer protection laws.

Please contact us before sending any item back. Our support team will provide the relevant instructions and return destination.

Do not send returns to our UK business contact address unless specifically instructed.

Full policy:

https://anyskinz.com/policies/refund-policy

14. Business and Contact Information

Store: AnySkinz

Website: https://anyskinz.com

Email: support@anyskinz.com

Phone: +44 7455 262109

Business Contact Address:

AnySkinz
71–75 Shelton Street
London, WC2H 9JQ
United Kingdom

Our business contact address is separate from our international fulfillment facilities.

Customer Support Hours: Monday–Friday, 9:00 AM–6:00 PM GMT

We aim to respond to customer inquiries within 24–48 business hours.

15. Shipping Policy Updates

AnySkinz may update this Shipping Policy to reflect changes in carrier services, available shipping destinations, shipping costs, operational requirements, or applicable regulations.

Updates will be published on this page with a revised date.

Shipping charges and conditions applicable to an order are those presented and agreed upon at checkout when the order is placed, subject to applicable law.

For any shipping-related questions, please contact support@anyskinz.com.

Thank you for choosing AnySkinz!