Refund policy

Last updated: 13 November 2026

Returns

We accept return requests for eligible standard items within 14 days after delivery, including a change of mind. Items must be unused, uninstalled, in their original condition and original packaging. These conditions do not limit your rights for faulty, damaged, incorrect or misdescribed goods.

How to request a return

Email support@anyskinz.com with your order number and the items you wish to return. We will provide the return instructions and destination address. Please contact us before posting your return. Keep your proof of postage and tracking.

Personalized and final-sale items

Custom skins, personalized products and products made using customer-uploaded artwork are excluded from change-of-mind returns. Clearly identified clearance or final-sale items are also excluded where permitted by law. These exclusions do not apply to damaged, defective, incorrect or misdescribed goods and do not affect mandatory consumer rights.

Damaged, defective or incorrect items

Contact us as soon as possible, ideally within 7 days of delivery, with your order number, a description and clear photos. This suggested reporting period does not remove your statutory rights. We will review the issue and arrange an appropriate replacement or refund. We cover necessary return shipping when the item is damaged, defective or incorrect.

Return costs and restocking fees

There are no restocking fees. For change-of-mind returns, customers pay return postage. Original shipping charges are normally not refunded for voluntary change-of-mind returns, except where applicable law requires otherwise. For faulty, damaged or incorrect items, we cover the applicable costs and provide the remedy required by law.

Refunds

We inspect returned items and issue approved refunds to the original payment method within 7 calendar days of receiving the return. We will email you the outcome. Your bank or payment provider may then take 3–10 business days to display the credit. Contact us if you have not received an update or the refund is overdue. Any mandatory refund deadlines under applicable law take precedence.

Cancellations

Please request cancellation within 12 hours of purchase. We can normally cancel before production or fulfillment begins. Once work has begun, cancellation may no longer be possible, particularly for personalized orders. This does not limit any cancellation rights available under applicable law.

Lost or delayed shipments and optional protection

If tracking stops updating or a parcel appears lost, contact us so we can investigate with the carrier. Optional Loss Protection covers confirmed loss; optional Loss & Damage Protection covers confirmed loss or transit damage. For covered cases we provide a replacement or resend at no additional cost, or a refund for the affected items, following review. All customers can contact us for delivery problems, including those who choose free shipping. Optional protection does not replace or restrict your statutory rights.

See our Shipping Policy for delivery estimates and shipping options.

Your consumer rights

Nothing in this policy excludes or restricts rights or remedies that cannot lawfully be excluded in your country.

Business and contact details

Anyskins (the store at anyskinz.com)
71–75 Shelton Street
London WC2H 9JQ
United Kingdom

Email: support@anyskinz.com
Phone: +44 7455 262109

This is our business contact address. Products are dispatched from our warehouses in Hong Kong and mainland China. Please contact us for return instructions before sending any parcel; do not assume the business address is the return destination.