Frequently Asked Questions

Find answers about Anyskinz vinyl skins, model compatibility, custom designs, shipping and order support.

Products and Compatibility

What is a vinyl skin?

A skin is a thin adhesive wrap designed to change the appearance of a compatible device. It is not a replacement console, rigid protective case or waterproof cover.

How do I choose the correct size?

Check the model name printed on your device and match it to the model stated in the product title or variant selector. PS5 Original, Slim and Pro, and different Switch and Xbox versions may need different cuts. If unsure, email support@anyskinz.com before placing your order.

Are controllers included?

Only when the specific product description says they are included. A console skin does not automatically include controller skins. Check the “What's included” section on the listing.

Will application or removal damage the finish?

Apply only to a clean, dry, compatible surface and follow the instructions. Surface condition, age and removal technique can affect results; residue-free removal cannot be guaranteed for every device or finish.

Custom Designs

Can I order a personalized design?

Yes. Select an available compatible device on the custom skin listing, then send your image or design instructions with your order reference. We may contact you about unsuitable image quality or missing details.

Can I use any image?

Please submit your own artwork or material you have permission to reproduce. We may decline designs for which you cannot demonstrate the required rights.

Orders and Shipping

Can I change or cancel an order?

Contact us as soon as possible at support@anyskinz.com and provide the order number. Changes or cancellation depend on whether production or fulfillment has started and the applicable store policy.

How long does processing take?

Our published Shipping Policy lists 1–3 business days for standard order processing after payment. Personalized products may require extra production time. Weekends and public holidays are excluded.

When will my order arrive?

Our current estimated transit times are: United States 8–12 business days, Canada 8–12, United Kingdom 7–12, Europe 7–14, Australia and New Zealand 8–14, and other destinations generally 10–20 business days. These are estimates, not guarantees; the actual destination and carrier may change the delivery window. See our Shipping Policy and checkout for the latest details.

Will I receive tracking?

Tracking is shared when available after dispatch. Contact our team if your tracking does not update as expected.

Returns and Support

Can I return my order?

Our current Return & Refund Policy accepts eligible unused items within 14 days of delivery, subject to its conditions. Customized and personalized items are generally excluded unless damaged, defective or incorrect, without limiting your statutory rights. Contact support with your order number before returning items.

What if the item is damaged, incorrect or does not fit?

Email support@anyskinz.com with your order number, the device model and clear photos of the item. Our team will review the problem and explain the available resolution.

Payment

How can I pay?

Accepted methods are displayed during Shopify checkout. Availability can vary by location, device and payment provider.

Contact Anyskinz

Questions about sizing, orders or custom artwork? Email support@anyskinz.com.